Thank you!

 Hi Scott,

I hope you are doing well.

I want to take one more opportunity to thank you and the entire care team at the Elms for their care of my mother (photo above) over the past four years. I cannot remember a time I ever felt disappointed in their service. From the front desk staff (Imelda) to the janitors, from the meal delivery guys to the prescription medicine ladies, from Ismay to Willie, and from every member of your staff to all the purple clad assisted living caregivers. Everyone my mother and I interacted was consistently professional, cheerful and kind.

I especially want to specifically recognize and thank Lorena and her team at the Grove, including Karla, Ivonne, Jessica, Nereida, Rhona, Erik, Nelida, Leonor, Raquel,Diana and Milagro. I am so appreciative of the care they all provided to my mother. I know her good physical and mental health during her time at the Elms can be directly attributed to the care she received. In thank notes to Lorena and her team members, I wrote:

"Thank you very much for the outstanding care of my mother, Willa. I am forever grateful to you and everyone on the Grove team for all you did to ensure she was consistently happy, socially connected and well loved. Your kindness is deeply appreciated"

I would like to express a similar sentiment to everyone at the Elms. It was great to be a part of your community.

Kind regards,

John

To All of My Friends

 Dear San Carlos Elms residents:

Our Mom loved living at San Carlos Elms. She may not have gotten up early, but she always made the most of her waking hours-from Wii Bowling and chair exercise to holiday parties and Saturday Mahjong. Nothing made her happier than her time with all of you.

She had a wonderful life, chock full of love and adventures. We will miss her, and we know you will too. The good news is she is very much alive in all of our hearts and thoughts.

Thank you for all your kind wishes.

With love,

Micki Cooley's family

We All Thank you!

 Dear Kathleen,

On behalf of the entire Roman family, I want to thank The Elms and acknowledge how incredibly wonderful you all were to our mom/grandmother/great-grandmother, Jeanette Roman. (photo above) We were so blessed to find The Elms, and mom was the one who decided it would be the right place for her. She was absolutely right-it could have not been more perfect! The Elms is small enough to feel like home, like "family". Mom, a very social person, mad friends quickly, found interesting people to converse with during dinner, which she loved, and people to talk to when she took walks throughout the building. When she visited our house, I would ask her if she wanted to stay the night, and she always chose to "go home!" I don't think she wanted to miss anything! You, Kathleen, are truly amazing with The Elms residents. Mom loved that the staff knew her by name, and he raved about how the dining staff always knew just what she liked or wanted. She didn't even have to ask. Staff members checked with her often to invite her to join activities, and she never liked missing Bingo. Whenever she needed assistance, someone was there for her almost immediately. Knowing mom lived at The Elms meant we never had to worry about her. She was able, after the loss of her home in Paradise , to make new friends and regain much of her independence at The Elms.

For this and so much more, we all thank you!

Gayle Piper, daughter

Appreciation

 Dear Maribel & Scott,

My father, David Reck, (photo above) became a patient in your Memory Care program about  year ago. I wanted to take a moment and express my gratitude regarding the care he is receiving. I do not know all the names of the caregivers, but have been especially impressed with Ismary, Lorena and Jackie. I so appreciate their hard work and their kindness and compassion has not gone unnoticed.

I try and visit as often as I can and wish I could be there everyday. Knowing that these three ladies are watching over my Dad and caring form him relieves my anxiety so much.

Each of them has gone out of their way to make it easier for my Mom as well. They let her know when he needs anything from medications to everyday sundries and have even called her to assure her he is having a good day.

Jackie recently set up a facetime visit for my Dad and I to talk and he was so excited to be able to see me on the phone. She also helped me change his ear buds and clean his hearing aides. Lorena has given me her number so that I can facetime with him during the week and gave me specific times that would work best for him and her. Ismary is always sweet and checks of him and makes him laugh and feel special. If I call they will take a minute and let me know how his day is progressing: telling me he's had a shower, breakfast, done some exercises, is watching TV comfortably in his room, ect. ...I can't begin to tell you how much that means to me.

I love how these three not only encourage him but the other patients to engage in the many activities offered; especially the music. I so love to watch them dance and to see these ladies holding hands of those in wheelchairs swaying them back and forth-putting smiles on each of the patience's faces.

I love to visit when there is entertainment of bingo or a ride on the tour bus. I enjoy looking at the weekly photos posted on your website-such a great idea-especially for those relatives that live in another state. The daily calendar is very helpful as well.

I hope you will share my appreciation with them. Their dedication to providing quality care for my Dad means the world to me.

Sincerely,

Sandy

Thanks for Everything!

My mom (photo above) was here for five and a half years, and I couldn't be more thankful. Everyone at the Elms is wonderful, and we appreciate all the help and support throughout her time here. I will always sing the praises of The Elms, and in particular, I would like to state how fantastic some of the staff were to my mom. Dora is beyond fabulous, and both my parents raved about her. Maribel and Lorily were always so gracious with helping me get my mom to her eye appointments. When I started to have The Elms administer her medicines, Magda was always so helpful and supportive. Willie and Raul were always responsive to my mom's needs, especially getting her television working again. Kathleen does an amazing job with the activities, and she worked so hard trying to organize a bridge group for my mom because she knew how much my mom loved bridge. Scott, you too, were always responsive, thoughtful and supportive. I could go on and on and keep listing staff, as everyone there is kind, patient, and considerate. Please know my brothers and I felt at ease knowing that mom was so well treated.

Thank you for everything!

Lisa

P.S. I will miss her sunny and bright apartment. It is laid out well!

Thank you!

   Jeanne raved about how much she loves the Grove, Memory Program. She feels her husband, Andrew (photo above) is at the right place. She especially noted how great Lorena was, with her knowledge and attention to his care. She said it was like night and day compared to the community in Danville.

All Appreciated

 

Dear Scott and Entire Staff,

My sisters and I can't thank you enough for your kindness and genuine care of our mom, Gloria Goggiano (photo above). You're all gave above and beyond, and we will most certainly miss you. Our mom always felt safe and welcome in your community, and enjoyed the games, entertainment, and mani/pedis over the years.

Know how much you're all appreciated!!!

All our Best,

Diana, Adrienne, and Christine