Thank you Angels

Tuesday, January 21, 2020
    For the "Angels" at The Elms who made over a week and a half in quarantine not only uniquely possible but who always greeted me with a smile on their faces and with out complaints. I never hear anyone groan about having to clean the same room 3 or 4 times within an hour or two, or having to take the extra time and steps to deliver food to the rooms. Food, I may add, which was always presented with attention to looking attractive and within reason, just what I wanted.
   If any residents or family wondered if our staff could handle a major flu attack, wonder no more. We all need to thank the "Elms Angels" for this care and attention to preventing further outbreaks.
Suzanne Stephens
(Resident, photo above)

Thank you!

Tuesday, January 14, 2020
We are so grateful to you and all your staff. There just no words to thank you enough. My sisters and I know that working with our Mom during those first few months was extremely challenging and required a lot of patience. But in the end, Mom was truly a "happy camper". She loved the activities, especially Sit 'n Be Fit, WII Bowling, Bingo and Jigsaw Puzzles as well as all the many music programs. She loved the food, especially the noontime soups. And she appreciated the care and assistance of your wonderful Med Staff. Mostly, Mom really loved all of you!
Thanks again to each member of your staff,
Kay Andersen (Elsa Biber's, daughter)

Famliy Thanks The Elms

Monday, January 13, 2020
My mother was a resident of The Elms for over four years. She passed away this holiday season at the age of 90. My brother and I couldn't have chosen a better place for our mother to live! We looked at several places and The Elms was by far the best choice. The staff is amazing! Everyone is very caring and attentive. They dispensed Mom's medications several times a day, checked on her routinely and kept me informed of any concerns. The staff has a true understanding of the challenges the residents face and always work with the residents in a caring, gentle and compassionate way. The lobby at The Elms is warm and inviting, the dining room beautifully decorated, and the rooms spacious and always kept clean. My mother brought her furniture, art, family photos and decorated her room in a way that made her feel at home.The food at The Elms is delicious! There is a variety of options and the residents can have their meals in their rooms if they are not feeling well. My family and I had dinner with Mom in the dining room many times and it was very enjoyable. There are many activities, musical performances and parties to attend. The activities staff is wonderful. They are always smiling and relate to the residents in such a positive way. They would always call and remind Mom when it was bingo or ask if she wanted to go downstairs for an event. I highly recommend The Elms to anyone looking for an assistant living community for their parent, relative or friend. It is truly an exceptional living environment for seniors who can no longer live alone.
-Shirley, daughter of Helen (photo above)

Knowing the Staff and Residents

Tuesday, October 29, 2019

Staff are kind and dedicated, Kathleen, Rhona, and Lupe among others. What meant the most to me was knowing my mother was safe and cared for and getting to know the staff and other Residents.

Laura- daughter of Frances (photo above)

Favorable Experience

Monday, October 7, 2019
Generally a favorable experience and management listened.
Charlie- Friend of Sally (photo above)

Family Members Experience

Thursday, August 22, 2019

The staff and residents at The Elms created a gift of community and independence for my parents.

Osie, Flor, Magda and Kathleen always showed attention to the Residents with unique needs in mind. Front Desk and Dining staff good, but sometimes too busy.

What meant most was the personal connections and low turn over in staff. We wish the staff was more familiar/aware of ways to accommodate residents with vision and hearing problems.

Please hire professional to design future remodels with colors/furnishing suitable to population with mobility and vision problems.

FYI: biggest disappointment were lack of follow up through move in and move to 2nd apartment. We were left to fend for ourselves during this stressful time. Also, "move-out" email after Carol passed away (without any mention of her by name) was a surprise in contrast to The Elms usual personal attention.

Karen - daughter of Charles and Carol (photo above)

Thank you

Tuesday, June 25, 2019
My father had planned on moving himself and my  mother to The Elms. He passed away before this happened, but he showed us the place and even took us on "tours" of the lobby when he was still alive. He thought it was ideally located next to the Library and near the Senior Center.

I knew my brother would be able to visit my mother easily, since it was so close to where he lived. (myself and my sister live VERY far away)

I did "comparison shop" when I knew my mom would soon need to move to assisted living. She thought she should move to a small home where about 6 to 10 people were cared for. I was not happy with the size of the rooms n these places and very few people for her to interact with. The Elms really was the best choice. Compared to similar sized facilities, it was better in location and value, as well.

I really feel the people there are happy to be there; Residents and Staff alike.

Osiris "Osi" is a wonderful caregiver, and really a person I will never forget. Kathleen, also, is unforgettable and full of energy. Other staff members I have enjoyed interacting with; June, Scott and Maribel.

The friendliness of the staff, together with a low rate of turnover; every time we visited we were recognized and greeted as family.

We can not think of anything that we would with to see differently.

Thank you,
Connie, daughter of Sally photo above
A Non-Profit Community Sponsored by the San Carlos Development Corporation • Licence #415600135