A Family Gives Thanks

Monday, September 6, 2021


How wonderful to have this photo Kathleen!

Thank you again for all of your kindness to my mom and our family! You and your colleagues made so many efforts to help Mom while she was still in the apartment she lived in with my dad, and then your facilitation of Mom's move to the Grove in the midst of the pandemic-so helpful. Thank you!

And please extend my thanks to everyone who took such good care of Mom, both upstairs and down. We feel so lucky that Mom and Dad spent their last days at the Elms. What a wonderful place, staffed by such caring people. 

We truly felt lucky that Laurie and Dave found the Elms and wished Mom and Dad had landed there sooner!

Wishing you and yours health and so many good things!

Ann (daughter of Florence, photo above)

Thank you!

Thursday, April 8, 2021

 Dear Scott, 

It is hard to believe that it's been over a week since Mom(Bessie, photo above) passed away. During this week, we have been reminiscing about all of the poignant memories and events that mad Mom's years living at The Elms so incredible.

As we have said to you and Kathleen many times before, everyone from Kathleen who created fun-filled and creative programming to the dining room staff ( Like David, Gus, Ketty) who prepared absolutely delicious and nutritious meals and served them with enthusiasm and love, to the pharmacy show dispensing of medication like Meiling and Magda, showering with respect and kindness ( like Dora & Yanette) to the ladies who cleaned Mom's apartment like Rosa, to the front desk staff like David and on and on who treated Mom like she was a family member of theirs. The respect, warmth, patience, love, joy and comfort of each staff member extended the quality of Mom's life immeasurably. We understand that staff does not act this way with enormous smiles and a joyful attitude unless they are treated respectfully themselves by management. What a tribute that is to you, Scott. In the years that Mom lived with you, we never once encountered one person working at The Elms who didn't have a smile on their face nor a pleasant word coming form their mouth.

There truly are no words to express the gratitude that we feel for everyone working at The Elms. We have talked about how we can best show our gratitude and appreciation to each employee, and decided that Mom would want us to contribute to the Holiday Gift Fund, an event that Mom felt passionate about. 

We want to express once again our desire to volunteer at any time when you might need help...whether for office work or visiting residents who might not have family to visit. We also want to tell you that we would be honored to meet with anyone who would like to speak with a family member who can give a positive and personal recommendation. 

Again, Scott, thank you so much for always being accessible to meet with our family when we had questions pertaining to Mom. Thank you as well for keeping the Elms so incredibly clean whether it was in individual rooms or the common areas or dining room. Thank you for the entertainment that was provided in order to keep the residents stimulated and active and thank you for always making sure that the residents and their family were greeted in the same manner in which we greet visitors entering our own homes. Finally thank you for providing meals that our Family always enjoyed and making it so pleasant to dine with Mom for lunch or dinner. During this challenging and difficult year, thank you especially for keeping our loved ones safe and healthy. Your consistent emails, explaining procedures and updates, were so very much appreciated.

How blessed we feel that our beloved Mom resided at The Elms with you and all the delightful staff and other residents. We always left The Elms feeling that our Mom was safe and well cared for. Thank you from the bottom of our hearts.

With love, gratitude and respect,

Marty & Ellie Rosenberg (photo below)

Phil and Donna Feitelberg (photo below)

and  their Children and Grandchildren (photo below)


Execellent Care

Wednesday, March 31, 2021

Hi Kathleen,

We had a wonderful visit last week. Mom even sang a little tune to Stephanie. Thanks again for everything. 

Mom was taken off hospice, because of the excellent care the Elms staff, like you, Lorena, Karla, Ivonne, and all the PCA's give mom. (Evelyn above, when she first moved in 2016 and at her 101st birthday this past July) Mary, our hospice nurse feels the same as I do. With all her patients, The Elms is the best!

Take care, Tom (Evelyn's Son)

Grateful Family

Friday, December 18, 2020


Hi Scott,

I just wanted to say thank you. Over the past seven years you have been kind, courteous, professional, empathetic, understanding (And I'm fairly certain there was probably a couple times you would have chosen to avoid involvement if it were possible : ))

Nevertheless every time and in every circumstance you and the Elms administration were an absolute class act.

The PCA's who helped care for my father are some very special people indeed. Almost all of them have been at the Elms since the day Dad and Jackie first moved in. (photo above, with dog Maxey) This in itself speaks volumes about how the staff feels about who they are working for. As dads needs expanded to more personal types of care, he became comfortable with this more quickly than I would have expected him to. I attribute this to the relationships that each PCA had developed with him. He trusted and bonded with them and he was genuinely happy to see them every day.

In addition, the information and help the PCA's provided to us family members by checking off the chart Cindy Anne created revealing if he ate, of drank, his alertness ect. was invaluable information and I believe wholeheartedly that it contributed to keeping dad around to see 93. 

I'm grateful to the Elms and hope that you will share my appreciation with everyone! I'm going to miss seeing ya'll (and looking forward to when Karaoke Monday's will come back!)

With Warm Regards,

Rob Robinson

Carol Nielsen-Thank you!!

Thursday, November 12, 2020

 Hi Lorena,

Alicia here, Carol Nielsen's (photo above) daughter. I hope you and all the team in the Grove are doing well.

I wanted to express my deep gratitude for all you did for Mom these last few years. The quality of her life was greatly improved and extended as a result of her coming to the Grove. You were so very kind and at the same time your were a strong advocate for Mom. Your insights and keen eye were invaluable to Mom and all of the family.

Please extend my thanks to your team as well- Flavia, Ismary, Esther, Carmen and all. Your work is so important and tremendously impactful to your residents and their families. 


A Birthday Thank You!

Tuesday, October 13, 2020

Bessie's 95th birthday celebration via Zoom

Dear Scott,

Thank you from Mom (Bessie, photo above), Phil and I for allowing us to visit with Mom today on her birthday. When we were dropping off some things for her and Amelia, who is adorable and kind, asked us if we wanted to see her with your permission, we were so surprised, thrilled and we can't thank both of you enough. Although the quarantine wasn't how we were planning on celebrating Mom's 95th Birthday, today made up for the disappointments, as well as the Zoom visits that Kathleen went out of her way to help make so special. She is ALWAYS so helpful and eager to help.

As we have said before, you and your whole staff are so dedicated, loving and kind and we can't thank you enough for all the kindness and love everyone has shown to my Mom, Phil's Mom ( Regina Feitelberg, photo below) and Cousin (Anne Silver, photo below) through the years. The Elms is an amazing place, and both Phil and I never miss the chance to tell others about how wonderful it is. How blessed and fortunate we are to have The Elms in our neighborhood.

Mom always tells us how she loves The Elms and is so happy to be living there. I tell others, if I get to the point where I need an assisted living facility, I want to move into The Elms to be surrounded by the wonderful management and staff who showers the residents with love, kindness and who are so dedicated to their job.

I hope you're having a good weekend, and again, thank you from the bottom of our hearts for making the exception for the visit today. (Oct. 11th)

 In Friendship, 

Donna and Phil Feitelberg and Bessie Mintz

Regina Feitelberg

Anne Silver

A Family Gives Thanks

Monday, September 21, 2020

Dear Scott,

This is the day you never want to come, even though it is inevitable. My wonderful dad passed on September 11, 2020 at 12:30 p.m. Some would say that 95 years old is a good long life, while I can't disagree, knowing he's not there with his characteristic smile will take a long time to get used to. I will miss my visits and all of the faces and names I have come to know as well. You, Kathleen, Lorena, Ivonne, Karla, Ismary and all of the others whose names escape me but whose faces are as familiar as my own family.

I want to thank you all from the bottom of my heart for the care and loving you gave my father.....even when he got feisty! The Elms became his home and I know that because I would ask him, his response was, you know, this place is OK! It was said in such a way that you knew he meant it.

As much as he wanted to stay at his home, he settled in at The Elms where he was safe and well cared for. The peace of mind you have given us is incalculable and we are forever indebted.

COVID-19 has taken so much from all of us, it has robbed us of the ability to show just how grateful we are, I would love to give all of you guys a hug and a handshake but sadly I can't. So I write, inadequate as this letter is please know that every word on this page is true. 

You are all angels and heroes to us and we will  never forget you, God Bless you.

 In Your Debt,

Ken (son of Bob, photo above)

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