Great Decision

Monday, May 16, 2022

Hi Scott,

Don (photo above left Cira 2012 and right photo of daughter in law, Lin at The Elms 17th Anniversary back in 2013 and Don with daughter, Nancy celebrating his 96th birthday last June) is settling in at The Beehive in St. George, Utah. The Trip on Tuesday went very well and was the right call considering his advanced age.

Lorena and her staff have been fabulous these past two and a half years. All the care on the second floor contributed to Dad's being in great shape and able to travel. Lorena was terrific in helping me get everything organized for Dad's departure. I will never forget Dad's last birthday celebration-he was in good form as Marilyn danced and sang to some "oldies but goodies".

When Dad moved into #153 he did so much better than when he lived alone in his own house. The staff were wonderfully attentive and helpful especially as he slowed down and became less independent. He met and made some amazing friends in the dining room.

Kathleen was instrumental in helping Dad stay connected as his hearing and eyesight diminished. She always mad sure Dad was included on Veterans Day. He was proud of his military service and appreciated being recognized.  Susan read to Dad regularly and they discussed mutually interesting topics. This is always tough with aging minds and bodies. Zoom calls allowed distant families to stay in touch. So many challenges and changes over the past two years.

August became a friend as Dad had increasing medical appointments. In my discussion with Dad about his upcoming move to Utah Dad asked if August would be driving him to the airport.

David at reception was always happy to help, and had a wonderful outlook and positive approach.

I would like to give a "Shout out" to Ismary, Magda, Meiling, Dora (hugs), Raquel, Ester, Carla and of course Dave meals are so important. There are so many caring and compassionate staff members that shared time with Dad and participated in his care. Could you please share this email across the community?

Moving to The Elms was a great decision for Dad.

Many, Many thanks!!!

My best to all and everyone,
(photo below showing Don on his way to his new home and photo of Don in his new home)

Just Moved In

Monday, February 14, 2022

 Hi Scott,

My dad, Jim, moved into his Apt. 115 on Monday. He is almost 98, and while his body isn't great, his mind is 100%. I just want you to know how wonderful the staff has been in assisting both of us with our many particular Kathleen, who has walked with me through these last few weeks with grace as I went through the emotion of moving dad from my house to the Elms, and Raul, who has been our electronics guide.

It's a lovely place and every single person working there has been so gracious...I don't know all the names yet, but I will, as I live close and will be there multiple times a week. 

Anyways, just wanted to give a special thanks to Kathleen and Raul, and to tell you how happy I am that he's there. Once things open up, he'll be able to meet some of the residents.

All the best,


A Family Gives Thanks

Monday, September 6, 2021


How wonderful to have this photo Kathleen!

Thank you again for all of your kindness to my mom and our family! You and your colleagues made so many efforts to help Mom while she was still in the apartment she lived in with my dad, and then your facilitation of Mom's move to the Grove in the midst of the pandemic-so helpful. Thank you!

And please extend my thanks to everyone who took such good care of Mom, both upstairs and down. We feel so lucky that Mom and Dad spent their last days at the Elms. What a wonderful place, staffed by such caring people. 

We truly felt lucky that Laurie and Dave found the Elms and wished Mom and Dad had landed there sooner!

Wishing you and yours health and so many good things!

Ann (daughter of Florence, photo above)

Thank you!

Thursday, April 8, 2021

 Dear Scott, 

It is hard to believe that it's been over a week since Mom(Bessie, photo above) passed away. During this week, we have been reminiscing about all of the poignant memories and events that mad Mom's years living at The Elms so incredible.

As we have said to you and Kathleen many times before, everyone from Kathleen who created fun-filled and creative programming to the dining room staff ( Like David, Gus, Ketty) who prepared absolutely delicious and nutritious meals and served them with enthusiasm and love, to the pharmacy show dispensing of medication like Meiling and Magda, showering with respect and kindness ( like Dora & Yanette) to the ladies who cleaned Mom's apartment like Rosa, to the front desk staff like David and on and on who treated Mom like she was a family member of theirs. The respect, warmth, patience, love, joy and comfort of each staff member extended the quality of Mom's life immeasurably. We understand that staff does not act this way with enormous smiles and a joyful attitude unless they are treated respectfully themselves by management. What a tribute that is to you, Scott. In the years that Mom lived with you, we never once encountered one person working at The Elms who didn't have a smile on their face nor a pleasant word coming form their mouth.

There truly are no words to express the gratitude that we feel for everyone working at The Elms. We have talked about how we can best show our gratitude and appreciation to each employee, and decided that Mom would want us to contribute to the Holiday Gift Fund, an event that Mom felt passionate about. 

We want to express once again our desire to volunteer at any time when you might need help...whether for office work or visiting residents who might not have family to visit. We also want to tell you that we would be honored to meet with anyone who would like to speak with a family member who can give a positive and personal recommendation. 

Again, Scott, thank you so much for always being accessible to meet with our family when we had questions pertaining to Mom. Thank you as well for keeping the Elms so incredibly clean whether it was in individual rooms or the common areas or dining room. Thank you for the entertainment that was provided in order to keep the residents stimulated and active and thank you for always making sure that the residents and their family were greeted in the same manner in which we greet visitors entering our own homes. Finally thank you for providing meals that our Family always enjoyed and making it so pleasant to dine with Mom for lunch or dinner. During this challenging and difficult year, thank you especially for keeping our loved ones safe and healthy. Your consistent emails, explaining procedures and updates, were so very much appreciated.

How blessed we feel that our beloved Mom resided at The Elms with you and all the delightful staff and other residents. We always left The Elms feeling that our Mom was safe and well cared for. Thank you from the bottom of our hearts.

With love, gratitude and respect,

Marty & Ellie Rosenberg (photo below)

Phil and Donna Feitelberg (photo below)

and  their Children and Grandchildren (photo below)


Execellent Care

Wednesday, March 31, 2021

Hi Kathleen,

We had a wonderful visit last week. Mom even sang a little tune to Stephanie. Thanks again for everything. 

Mom was taken off hospice, because of the excellent care the Elms staff, like you, Lorena, Karla, Ivonne, and all the PCA's give mom. (Evelyn above, when she first moved in 2016 and at her 101st birthday this past July) Mary, our hospice nurse feels the same as I do. With all her patients, The Elms is the best!

Take care, Tom (Evelyn's Son)

Grateful Family

Friday, December 18, 2020


Hi Scott,

I just wanted to say thank you. Over the past seven years you have been kind, courteous, professional, empathetic, understanding (And I'm fairly certain there was probably a couple times you would have chosen to avoid involvement if it were possible : ))

Nevertheless every time and in every circumstance you and the Elms administration were an absolute class act.

The PCA's who helped care for my father are some very special people indeed. Almost all of them have been at the Elms since the day Dad and Jackie first moved in. (photo above, with dog Maxey) This in itself speaks volumes about how the staff feels about who they are working for. As dads needs expanded to more personal types of care, he became comfortable with this more quickly than I would have expected him to. I attribute this to the relationships that each PCA had developed with him. He trusted and bonded with them and he was genuinely happy to see them every day.

In addition, the information and help the PCA's provided to us family members by checking off the chart Cindy Anne created revealing if he ate, of drank, his alertness ect. was invaluable information and I believe wholeheartedly that it contributed to keeping dad around to see 93. 

I'm grateful to the Elms and hope that you will share my appreciation with everyone! I'm going to miss seeing ya'll (and looking forward to when Karaoke Monday's will come back!)

With Warm Regards,

Rob Robinson

Carol Nielsen-Thank you!!

Thursday, November 12, 2020

 Hi Lorena,

Alicia here, Carol Nielsen's (photo above) daughter. I hope you and all the team in the Grove are doing well.

I wanted to express my deep gratitude for all you did for Mom these last few years. The quality of her life was greatly improved and extended as a result of her coming to the Grove. You were so very kind and at the same time your were a strong advocate for Mom. Your insights and keen eye were invaluable to Mom and all of the family.

Please extend my thanks to your team as well- Flavia, Ismary, Esther, Carmen and all. Your work is so important and tremendously impactful to your residents and their families. 


A Non-Profit Community Sponsored by the San Carlos Development Corporation • Licence #415600135