Family Members Experience

The staff and residents at The Elms created a gift of community and independence for my parents.

Osie, Flor, Magda and Kathleen always showed attention to the Residents with unique needs in mind. Front Desk and Dining staff good, but sometimes too busy.

What meant most was the personal connections and low turn over in staff. We wish the staff was more familiar/aware of ways to accommodate residents with vision and hearing problems.

Please hire professional to design future remodels with colors/furnishing suitable to population with mobility and vision problems.

FYI: biggest disappointment were lack of follow up through move in and move to 2nd apartment. We were left to fend for ourselves during this stressful time. Also, "move-out" email after Carol passed away (without any mention of her by name) was a surprise in contrast to The Elms usual personal attention.

Karen - daughter of Charles and Carol (photo above)