Professionalism and Loving Kindness

 Dear Scott,

Thank you for your kind condolences at the passing of our mom, Evelyn. Mom was a remarkable woman and leaves a lasting legacy in her family. 

I couldn't let the year end without expressing our gratitude for you and your staff at the Elms and the Grove. Tom, Mike, and I had ample opportunity to observe the professionalism and loving kindness of the staff toward your residents, including Mom. Mom was so well cared for, always clean, her hair well groomed, and never developing bed sores or problems when she became virtually bedridden. 

Kathleen was so helpful and kind, offering adaptations for Mom to participate in activities, even when she declined, and arranging birthday celebrations for our family. Lorena and Ismary were kind and helpful to Mom and kept on top of her meds. Karla and Ivonne were especially loving with Mom, always cheerful, caring for her beyond the call of duty.

If there is anything we can do for you all at the Elms/Grove, I hope you will let us know. We will certainly sing your praises to anyone who asks for a recommendation.

Sincerely,

Pam Larsen