Grateful Family

 

Hi Scott,

I just wanted to say thank you. Over the past seven years you have been kind, courteous, professional, empathetic, understanding (And I'm fairly certain there was probably a couple times you would have chosen to avoid involvement if it were possible : ))

Nevertheless every time and in every circumstance you and the Elms administration were an absolute class act.

The PCA's who helped care for my father are some very special people indeed. Almost all of them have been at the Elms since the day Dad and Jackie first moved in. (photo above, with dog Maxey) This in itself speaks volumes about how the staff feels about who they are working for. As dads needs expanded to more personal types of care, he became comfortable with this more quickly than I would have expected him to. I attribute this to the relationships that each PCA had developed with him. He trusted and bonded with them and he was genuinely happy to see them every day.

In addition, the information and help the PCA's provided to us family members by checking off the chart Cindy Anne created revealing if he ate, of drank, his alertness ect. was invaluable information and I believe wholeheartedly that it contributed to keeping dad around to see 93. 

I'm grateful to the Elms and hope that you will share my appreciation with everyone! I'm going to miss seeing ya'll (and looking forward to when Karaoke Monday's will come back!)

With Warm Regards,

Rob Robinson