The San Carlos Elms The Grove

Thank you!

Monday, August 27, 2018
Thanks Scott,

Your team's care for my Mom has been fantastic in every way! I am so thankful that we found The Elms. I consistently found the entire staff to be caring, compassionate, friendly and professional.

They seemed to genuinely cared about my Mom. Of course, they did all the required physical care with skill and diligence. However I could tell that they went out of their way to take care of the little things to make the quality of her life that much better: painting her nails, taking great care of her hair and skin, so that she looked as good as I know she would have wanted could she have known.

Having worked as a corporate executive for many years, I understand that the staff does all the real work-but I also know that the senior team sets the tone. I am very appreciative of the great job that and the management team have done to create such a positive atmosphere of The Elms that always seemed positive and upbeat.

Best Regards,
Philip
(Son of Harriet Chapnick photo shown above)



From Families who have been a part of our family at San Carlos Elms

Friday, August 10, 2018
Judy Young-daughter of William Young( photo above), June 12, 2018
I think the Elms was the best place for my father to spend his final years. The staff that stand out are Kathleen Sullivan, Ashley, David (receptionist), Ismary, and Rosa are very personable and on top of things. Helen and Sarah in the Dining Room bend over backwards to meet Resident's needs. What meant the most to me was how I got to know the staff and they tried their best to meet my father's needs. It was unfortunate that he was sicker than we knew and his participation in activities was limited.
 
Aileen Schiltz- daughter of Hilda Chaves (photo above), May 9, 2018
Anytime I raised any issues or concerns they were addressed promptly and professionally. The staff that stands out are Osi, Rosario, Meiling, Flor there were others whose names I can't recall but with the exception of a couple they were all very good. The Kindness, Care, Compassion and Patience of the Care Staff towards my mom went beyond my expectations.
 
Larry Adams-Son of Loraine Adams (photo above), May 2, 2018
Kathleen was always respectful and helpful. Great level of care and communication.
 
Lisa Schiavena- daughter of Bertha Aspoy (photo above), May 2, 2018
The care my mother received at The Elms was above my expectations, she was safe and well care for. I was impressed with all the staff I interacted with, but mostly the med staff. [what meant the most was] my mother's safety, her care and the staff who took such excellent care of her needs at all times! Having my mother at The Elms was a gift to me and my family. We were truly blessed. Continue the amazing job you all do for our loved ones. "I miss you all! Take Care"
 
 
Anonymous, February 27, 2018
If someone needs assistant living arrangements the San Carlos Elms meets this need in a personal (family-like) and caring way that can accommodate a wide variety of needs. Kathleen stands out but everyone was very caring-Kathleen sets a standard for the team.
 
[What stood out was the] confidence that a dying loved one was well taken care of and ease with which we could make adjustments to care as needed, flexibility.
 
Anne Stivers-daughter of Bob Hill (photo above), February 27, 2018
Magda, Brianna, Meiling, Lori, all the waiters and waitresses who served Bob, Raquel, David, Kathleen, Maribel- Everyone treated Bob with love and respect. What meant the most to me was knowing that Bob was in a safe, well maintained environment with caring and sensitive staff.
 
Carol Palacio- daughter of Teresa Walker (photo above), February 21, 2018
The staff was very attentive to my mom's needs and went above and beyond in her care during the final days of her life. I will be forever Grateful! Nurse and Care Staff were outstanding! Thank you! A Quiet, caring environment where my mom could have a great deal of independence.

Music and Memory Program-Thank you!

Friday, February 23, 2018
Hi There,
I left dad (photo above) sitting listening to his music with a huge smile on his face. He kept asking if I could hear it so I listened for a few seconds to what he was hearing. It was very upbeat! He was so excited and kept saying this is great music.

So, thank you once again for bringing this music program to The Elms. Another gentleman in the Grove was quietly singing along to his. I don't know if dad would sing along after I left but I wouldn't be surprised. It was wonderful to see them so excited and happy. Such a great addition to the program in the Grove.

I hope he can listen more often. I've ordered another CD that is on back order.
Best,
R.S.


Thank you!

Wednesday, February 7, 2018

Hi Kathleen,

Thanks so much for the pics/videos-so cute!

Also, thank you for all your kindness and help with my father (Dan, picture above) over the last year+. He really loved the staff/ food and activities at the Elms. My brother and sisters and myself were very happy that he got to live there till the end.

Thanks again!

Kind regards,
Laura Alvarado

A Holiday Thank you

Wednesday, December 13, 2017
Hi Scott,

   My name is Glenn Cohen and I am a volunteer who has been visiting Shirley for about two years as a part of my work with Hospice. Shirley invited me to join her and her daughter at the Christmas party last Friday.

   I wanted to thank you, as well as the staff at the Elms, for making it so enjoyable. I especially wanted to thank you personally for the generosity you showed by providing food of such high quality and with so many choices of entrees, not to mention desserts. It is obvious you spared no expense.

   I told Shirley that my wife and I, who are both in our 70's, have chosen the Elms as the place we would want to live if and when we need assisted living. The two things that made us decide on the Elms are the quality of the food, and the caring of the staff, both of which I have seen firsthand. Much of the credit goes to you for hiring exceptionally good people.

-Glenn Cohen
Hospice Volunteer

Thank you San Carlos Elms

Wednesday, November 29, 2017
 
Thank you for this. You all have been amazing. I can't tell you enough how much I appreciate you all and the way the facility is run and managed. I felt good that Herta (picture above) was there and in a safe, clean place with the most lovely and caring staff.
 
Thank you,
Yvonne
(Herta's daughter)

Thank You San Carlos Elms

Monday, October 16, 2017
Toni Lovelace
Dear Staff of San Carlos Elms,

Thank you for the care and kindness you all gave our Mom, Toni, over the years. We were lucky to have your team looking after her. She would often say, "They take such good care of me!"

She enjoyed being part of the Elms community. The dining room staff knew what she liked and kept an eye on her to make sure she ate the right things. She enjoyed the food and would say, "They feed us good." The nursing staff made sure she took her medicine. They knew her well enough to know when she was out of sorts, and were there to assist her whenever she needed it. The cleaning staff kept her studio clean and comfortable. The maintenance staff was always there to help her when she needed batteries or lights replaced. The front desk staff were a constant friendly presence always willing to give a helping hand or reassurance. The activities staff with assistance from the transportation staff and volunteers provided a variety of activities so she always had interesting ways to spend her time. She looked forward to the shopping trips, going to church, bible studies, root beer float socials, and manicures. She also enjoyed making things at an art and crafts class, playing Bingo and going to exercise class.

Thank you for keeping us well-informed about her changing needs and for helping us figure out how to let her live as independently as possible. Thanks to you, these final years of her life were made more enjoyable for her and us!

Sincerely,
The Lovelace Family

A Non-Profit Community Sponsored by the San Carlos Development Corporation • Licence #415600135