The San Carlos Elms The Grove

Thank You San Carlos Elms

Monday, October 16, 2017
Toni Lovelace
Dear Staff of San Carlos Elms,

Thank you for the care and kindness you all gave our Mom, Toni, over the years. We were lucky to have your team looking after her. She would often say, "They take such good care of me!"

She enjoyed being part of the Elms community. The dining room staff knew what she liked and kept an eye on her to make sure she ate the right things. She enjoyed the food and would say, "They feed us good." The nursing staff made sure she took her medicine. They knew her well enough to know when she was out of sorts, and were there to assist her whenever she needed it. The cleaning staff kept her studio clean and comfortable. The maintenance staff was always there to help her when she needed batteries or lights replaced. The front desk staff were a constant friendly presence always willing to give a helping hand or reassurance. The activities staff with assistance from the transportation staff and volunteers provided a variety of activities so she always had interesting ways to spend her time. She looked forward to the shopping trips, going to church, bible studies, root beer float socials, and manicures. She also enjoyed making things at an art and crafts class, playing Bingo and going to exercise class.

Thank you for keeping us well-informed about her changing needs and for helping us figure out how to let her live as independently as possible. Thanks to you, these final years of her life were made more enjoyable for her and us!

Sincerely,
The Lovelace Family

A Families Appreciation to The Elms

Wednesday, October 11, 2017
Ana shopping with Activity Director, Kathleen
 
Dear Kathleen,
 
Ralph and I can't thank you enough for the genuine care and compassion you have for the elderly and more specifically, our mother Ana. The saying, "It takes a village," certainly describes the work of all the amazing folks at San Carlos Elms. Although, I must tell you a secret...Ana considers you the "Chief" of the village. She adores you! In our quiet time together she often says, "Kathleen is my friend!" This warms my heart and puts my soul at ease. Ralph and I can now rest easy knowing that the San Carlos Elms was the best choice of a, "home away from home," for our mother.
 
With gratitude and appreciation for all that you do,
 
Tina and Ralph
(Ana's daughter and son)

Thankful Family from San Carlos Elms

Friday, September 29, 2017
   We are so happy that our mother was able to spend her final years in such a lovely, warm family like environment. She commented every day on how nice everyone is and on how much she enjoyed the view of the trees and hills from her window. We thank you for that.
Sincerely,
Relative of Elms Resident

Thank you

Monday, September 11, 2017
Scott Evans,

I am writing to you to show my appreciation and that my family, in regards to the around the clock care my mother, Evelyn Ballard de Ghetaldi, MD (picture above) has received since she entered in as a resident at the Elms several years back. Please also share this information with Kathleen and June. The three of you have been there with either admitting her or helping with her twice a year reviews.

It seems to me that time does fly by and the years have gone by since my mother did move into your "home". She is now 98 years "young" and it is clear she is changing, weakening and has increased needs, it has meant your staff has needed to adapt and help her with the various changes. I know that the demands must be overwhelming for the staff at times, but I do know it is done with true caring.

I am on the first to call list for her everyday needs while my brother Larry, oversees her medical needs/ questions with your staff and my brother Dario, oversees the bill, ect. As you know we are very busy with our careers and my sister Anne and I both live in San Diego area. Visiting her is often a challenge as we live so far away. I do call my mother everyday at 4:00 and I also call her again during the day if I receive word from the staff at the Elms addressing any new needs my mother might be having.

Maribel Carino has been my main link with every day updates, as needed, and I cannot thank her enough. She is always on top of things and shows a clear caring regard how we all can help my mother through life's transitions. David Madero has recently also been on the phone with me and he too, is so caring. I have never felt otherwise. The PCA's that help and assist my mother are Dora Aguilar, Shirley Osorio, Anabel Velasco, Rosario Toledo and Flor Flores. We all have observed them at one time or another and even when my mother has had a struggle with a particular issue needing help, they have always treated her with empathy. That is something that I address with my students at my College of Education and Health and Human Services at California State University San Marcos. We have students pursue degrees in medicine, nursing (in fact our Nursing program had the #1 Palliative Care rating in the entire CSU system), PT, OT, RT, Kinesiology, Health Sciences, Human Development, Speech Pathology and Education. I oversee all graduating seniors in Kinesiology and Health Science in a 495 level Internship course. The first meeting we have, I show this very video clip of Brene Brown talking about the differences between Sympathy and Empathy. Your staff knows the difference and for that I am eternally grateful for. Here is the link for "Sympathy vs. Empathy"

It is the empathy that it is which draws connections between the residents and with their Caregivers. Because of this, I send my deepest thank you's and sincere gratitude for the care my mother is receiving at the Elms.

Of Course, thank you to you also Scott!

Sincerely,
Dr. Laura de Ghetaldi
Faculty Lecturer
Department of Kinesiology and Health Services
College of Education, Health and Human Services
California State University San Marcos
Daughter of Evelyn Ballard de Ghetaldi

P.S.
My brother Lawrence de Ghetaldi, MD, mentioned that the other day, as he watched my mother's care givers help her, he later expressed how touched he was to see that my mother was treated with such caring dignity. That word dignity need to be capitalized - DIGNITY. Our lives unfold, change, evolve and begin to close up like a nighttime flower. That flower sleeps until the next sunshine, whenever it may rise. If the morning comes and does not do so upon that next rising, I know that you are all doing the best you can to care for your family at the Elms. Thank you all for watching over those that are closing their long-lived blossoms.



A Note of Thanks to San Carlos Elms

Tuesday, August 29, 2017
 
I would like to take this opportunity to personally thank everyone at The Elms for the wonderful way my mom, (Valerie picture above) has been cared for. I could not have imagined a better facility, better location, or kinder staff.

Kindest Regards,
Celia Harnett
(Daughter)

San Carlos Elms, Thank you

Thursday, March 23, 2017
Hi Scott,
Please forgive my delay in replying to you. You and your staff are in a difficult business; you help people when they are most vulnerable. My debt to the people of the Elms is great, you helped me through a great sadness. Sadie and I will come by to see you soon.
Claude
(Photo of Claude with mom, Dominga above)
on April 10th, we received the following note from Claude;
Dear Elms Family,
Words cannot express the gratitude I feel for all your help during a time of my greatest need. I will always remember all your kindness. My mother was in good hands when she was with you.
I miss you.
Love,
Claude

Thank you San Carlos Elms

Monday, March 6, 2017

After moving from New York City to San Carlos, my mother was able to live here independently for eight years enjoying being close to family and establishing new friends. Unfortunately, for the last two years of her life, it became necessary to find an assisted living facility for her when she was no longer able to walk or take care of herself. After looking into several facilities in the surrounding area, we decided on San Carlos Elms for it's proximity, and great reputation for providing care to the elderly.

The care she received at the Elms was excellent-the staff were very kind to her and always treated her with respect and dignity. She developed many friends and quickly became part of the Elms community, participating in as many activities as she could. Our family found the staff to be very welcoming and receptive to the out of town visitors and friends who wanted to visit her. When my mother passed, the staff and management team of the Elms were incredibly supportive. I would highly recommend San Carlos Elms to anyone in the San Carlos community needing the best assisted living care for a loved one.

George (photo above w/ mom, Hattie) and Isabel Uibel
San Carlos, CA

A Non-Profit Community Sponsored by the San Carlos Development Corporation • Licence #415600135